FREQUENTLY ASKED QUESTIONS

WHO OWN THIS WEBSITE?

This website is provided by Lombok Reisen Tour and Travel, a legitimate and licensed tour operator based on Senggigi area in Lombok, Indonesia.

WHY SHOULD I BOOK WITH GILIFASTBOATS?

We are a reliable tour operator and are a very well known fast boat agent for most fast boat companies in the area. We have three years of experience organizing a fast boat trip for visitors in Bali, Gili island, and Lombok. We are also an active contributor on several travel forums e.g. Trip Advisor.

HOW DO I KNOW YOUR SITE IS SECURE?

Your payment is processed either by PayPal payment system, one of the most secure payment gateway for online transactions which apply SSL (Secure Socket Layer) technology to encrypt your information so other people cannot catch it.

WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

We use your personal information to provide the product or service you have requested. In the unlikely event of legal case, we may use your personal information for the legal process if requested. Please refer to our Privacy Policy.

HOW TO REACH THE FAST BOAT HARBOR FROM MY HOTEL?

We provide shuttle service to transfer you between the hotel and the harbor. This shuttle is free for certain areas, or with an additional charge if out of coverage areas.

DO YOU OFFER AIRPORT TRANSFER?

We offer a transfer between the airport and the fast boat harbor. The airport transfer may free or require an additional fee based on the arrival/departure schedule. We will inform you immediately if there any additional fees. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights. We shall not be liable to you for your failure to meet any connecting flights.

HOW TO BOOK A BOAT TICKET TO GILI / LOMBOK?

You can make it done in a few simple steps. Select your itinerary (route, date, and preferred currency) and click Continue, select a boat (and return boat if return) which is suitable for you based on your preferred departure time, ticket price, and preferred departure harbor. Fill your detail information (name, contact, passengers). If there is a pickup/drop off associated with your boat selection you will be asked to input the pickup/drop off address. You can then make the payment using a credit card (processed by Paypal) or bank transfer. The ticket will be sent to your email and you can use the ticket to check in.

WHAT SHOULD I DO AFTER MAKING A RESERVATION?

Once you’ve completed the form and made the payment you will receive a confirmation email about your reservation. On the next minutes, you will receive a fast boat ticket/hotel voucher. You may print the ticket/voucher and use it for check-in. Please note that we always manually check for each fast boat reservation to examine your pickup/drop off location and flight connection if any. We do this check on normal work hours (05.00 AM – 10.00 PM local time), so if you make the reservation during off hours you may receive the ticket in the next few hours.